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Terms Conditions That Cover Your bpjs138 Account

These Terms & Conditions set out how your account works on bpjs138 — what you can do, what we expect, and how transactions through DANA, OVO, and GoPay are handled.

Account access rulesDANA, OVO, GoPay wallet useEligibility by local lawDispute and contact processAccount termination conditions

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What These Terms Actually Cover

bpjs138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a bpjs138 account, you agree to these Terms & Conditions in full. They apply to every part of your account — from how you fund your wallet using DANA, OVO, or GoPay, to how you access the lobby, how cashback credits are

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applied, and how your account details are stored. We may update these terms from time to time. When we do, we'll post the revised version here and note the date it takes effect. Continuing to use your account after a revision means you accept the updated
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terms. These terms do not override applicable local law. Where local law restricts access to certain features or game categories, those restrictions apply regardless of what is shown in the lobby. Eligibility is your responsibility to confirm based on your location. If any clause conflicts with
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mandatory local regulation, that regulation takes precedence. For wallet-linked actions — such as a GoPay deposit or an OVO withdrawal request — the payment provider's own terms also apply alongside ours. Nothing in these terms should be read as a guarantee of service continuity, payout amount,
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or game availability.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been handled in a way that does not match what is written here, reach out through one of the channels below. We aim to respond to terms-related queries as a priority. Players in Makassar and elsewhere across Indonesia use the same contact paths — no regional routing differences apply.

Team online

Live Chat

Open the chat widget from any lobby page. State your account ID and the clause you are querying — our team will locate your record and respond directly.

Email Support

Send your terms question to our support address listed in your account dashboard. Include your registered e-wallet (DANA, OVO, or GoPay) for faster account matching.

Account Help Centre

Your account dashboard includes a Help section where you can submit a formal terms query. Submissions are logged with a reference number so you can track the response.

HOW WE APPLY THESE RULES

Account Security and Policy Handling

We handle your account data and wallet details with clear internal controls. When you link DANA, OVO, or GoPay to your account, wallet verification is done through a one-time PIN confirmation — we do not store your full wallet credentials on our side. Account security relies on the OTP flow at login; if you receive an OTP you did not request, change your password immediately and contact support.

Data Retention

We keep account records for as long as your account is active and for a legally required period after closure. You may request a summary of what we hold via the Help Centre.

Cookie Use

We use session cookies to keep your lobby state between pages and to remember your preferred wallet at checkout. No tracking cookies are shared with third-party advertisers.

Who to Contact for Changes

To update your registered e-wallet — switching from OVO to GoPay, for example — submit a wallet-change request through your account settings. Identity verification is required before any change takes effect.

Dispute Process

If a transaction via DANA or GoPay does not match your account balance, raise a dispute within 72 hours via Live Chat. Attach your wallet transaction reference for the fastest resolution.

Frequently Asked Questions About These Terms

Real questions about how these Terms & Conditions affect your account, your wallet, and your access. If your question is not here, use the Live Chat or email path listed above.

Yes. These terms cover all transactions on your account regardless of which wallet you use — DANA, OVO, or GoPay. Each provider's own terms also apply to the wallet side of any transaction.

We update these terms as needed and post the revised version here with an effective date. Continuing to use your account after that date counts as acceptance. We aim to give reasonable notice for material changes.

We retain account records for the period required by applicable regulation after closure. You can request a data summary via the Help Centre before or after closing. Wallet links are removed on closure.

Eligibility depends on local law in your specific region. Access is available only where local law permits. It is your responsibility to confirm that using the platform is lawful in your location.

Contact us via Live Chat within 72 hours of the transaction. Provide your wallet reference number — from your DANA, OVO, or GoPay transaction history — so our team can match and review it quickly.

No. Your account is personal and non-transferable under these terms. Sharing access or transferring an account to someone else is a breach of these terms and may result in account suspension.

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