Reference

How bpjs138 Handles Your Personal Information

When you open an account with us and use wallets like DANA, OVO, or GoPay to fund it, you share personal information with bpjs138.

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DATA HANDLING DETAIL

How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we handle the data you share with us. Each point below covers a specific part of our data practice — from cookies to how we handle deletion requests.

Cookies and Session Tracking

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings through your browser at any time without closing your account.

Account Security Measures

Your login credentials are stored using one-way encryption. Any OTP sent during login is valid for a single session and expires immediately after use on your device.

Data Retention and Deletion

Active account records are held while your account remains open. Once you request closure, personal data is deleted or anonymised within the period required by applicable local regulations.

Requesting Data Changes

Submit a written request via live chat or email. We verify your identity against the registered account before processing any correction, export, or deletion of your personal data.

What This Privacy Policy Covers

bpjs138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, email address, phone number, and the e-wallet details you link (DANA, OVO, or GoPay) for deposits and withdrawals. We also collect technical data: device type, browser, IP address, and session activity on our platform. This

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data is used to verify your account, process transactions, detect irregular activity, and improve how the lobby functions on your device. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those
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processors need to complete a transaction. We apply encryption to stored account credentials and mask sensitive wallet details after verification. How long we keep your data depends on the nature of the record — active account data is retained while your account is open; transaction logs
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may be kept longer where local law or financial regulations require it. Availability of our services depends on local law and eligible regions. Players in Palembang and across Indonesia are subject to the same data handling terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy Requests

If you want to access, correct, or delete your personal data, our support team handles these requests directly. Send your request through any of the channels below and include your registered account details so we can verify your identity before making changes.

Common Questions About Your Data and Rights

These are the questions we hear most often when it comes to personal data, account privacy, and how we handle your information on bpjs138. If your question is not covered here, live chat is the quickest way to get a direct answer.

We collect your name, email, phone number, and e-wallet identifiers for DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not pass your DANA, OVO, or GoPay details to unrelated third parties.

Yes. Submit a data access request through live chat or email. We verify your identity first, then provide a summary of the personal data held against your account.

Contact support with a deletion request and your account username. We process removals after identity verification, subject to any retention periods required by local law.

We use session cookies to keep you logged in and remember lobby settings. You can block or clear cookies through your browser settings without affecting your account registration.

Transaction logs tied to DANA, OVO, and GoPay payments may be retained beyond account closure where local financial regulations require it. We delete everything else on request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoMajapahit Empire Reels

How bpjs138 Handles Your Personal Information

How We Protect and Manage Your Account Data

Cookies and Session Tracking

Account Security Measures

Data Retention and Deletion

Requesting Data Changes

Reach Us About Your Privacy Requests

Common Questions About Your Data and Rights

01 What personal data does bpjs138 collect when I register?

02 Is my DANA or OVO wallet information shared with anyone?

03 Can I request a copy of the data bpjs138 holds on me?

04 How do I ask bpjs138 to delete my personal data?

05 Does bpjs138 use cookies, and can I turn them off?

06 How long does bpjs138 keep my transaction records?

Privacy Policy

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